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Digipart Return Suite

Transform returns into a growth lever

Automate the return journey from end to end, guide your customers towards more profitable alternatives and gain clarity on your after-sales performance.

e.g: my-shop-domain.myshopify.com
  • Customizable return portal in minutes
  • Intelligent decisions based on reason, stock and order value
  • Real-time Shopify synchronization

This month

1 248

returns processed automatically

+29%

product exchanges

-34%

net refunds

Visible results, week after week

Offer a smooth return experience while protecting your margin.

-50%return-related tickets
-37%return rate
10xrefunds converted into exchanges
30%faster return processing

A clear 3-step journey

Activate a guided workflow for your team and your customers, without friction.

01

The customer declares their return

Intelligent form with automatic item eligibility verification.

02

Digipart suggests the best option

Exchange, credit note or refund according to your business rules and goals.

03

Your team follows everything in real-time

Statuses, shipping labels and centralized histories in Shopify.

Multiple return possibilities

Give your customers the choice they deserve with automated and smooth return options.

Size

Size exchange

Allow your customers to find the perfect fit without friction.

Color

Color exchange

Facilitate replacement with another variant or a different item.

Refund

Refund

Manage refunds quickly and transparently.

Promo

Promo code

Encourage repurchase by offering credit notes in the form of promo codes.

Credit

Gift card

Transform returns into stored value for future purchases.